WHAT INFORMATION ABOUT ME IS COLLECTED
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity. Examples may include your name, postal address, email address, telephone number, etc.
Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business. You could provide Anonymous Information or it could be collected automatically. Examples may include information about your internet browser, device information about your device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
HOW WE COLLECT INFORMATION
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you for membership services, register on the website or submit an application for services or products, respond to surveys, contact customer support or otherwise interact with us via the site.
HOW DO WE USE YOUR INFORMATION
We use the information we collect to help us personalize and continually improve your experience on the Site. We may also use that information in the following ways:
- Evaluate your application for Services
- Support CAHD-ACDH’s legal compliance obligations
- Provide you with access to the Sites
- Communicate with you about your account with us and send you information about features and enhancements on or to our Sites
- Communicate with you about changes to our policies
- Send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail, text, or another medium, at all times in compliance with your local privacy and antispam laws
- Optimize or improve our products, services and operations
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- Perform statistical, demographic, and marketing analyses of users of the Site
WHO DO WE SHARE YOUR INFORMATION WITH
We may share personal and anonymous information with agents, subsidiaries, affiliates, partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information. The Service Providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
SHARING ANONYMOUS INFORMATION.
To the extent permitted under applicable local laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.
WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE
The security of your Personal Information is important to us. Personal Information collected by the Site is stored in operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your account number or other information to verify your identity before conducting the transactions you have requested. Note that CAHD-ACDH will never initiate a request via email for your sensitive information (e.g., Social Insurance number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We review our security procedures to consider appropriate technology and methods to secure information.
WHAT ARE YOUR OBLIGATIONS IN USING THE SITE
When using the Site, you promise to: (a) provide true, accurate, current and complete information about yourself and your business, and (b) maintain and promptly update the registration information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or CAHD-ACDH has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CAHD-ACDH has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account.
WHAT HAPPENS WHEN YOU LINK TO OR FROM ANOTHER WEBSITE
NOTICE TO NON CANADIAN USERS
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us by regular mail or email:
PO Box 84192
Market Mall RPO
By email: CAHD@CAHD-ACDH.CA